Privacy Policy

Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.

Client Data: Data provided by our customers in the course of delivering services.

Project Data: Information related to the execution of a specific client project.

Strategic Partners: Third‑party organizations that collaborate with Rainverse under strict confidentiality agreements.

Private AI Infrastructure: On‑premise AI models and tools that are hosted within Rainverse's own secure environment.

Data Controller: Rainverse Technologies is the data controller responsible for determining the purposes and means of processing personal data.

Legal Basis for Processing (GDPR)

When we process personal data of individuals located in the European Economic Area, we rely on one or more of the following lawful bases:

• Contractual necessity – processing is required to fulfill a contract with the data subject.
• Legitimate interests – we have a legitimate business interest that does not override the data subject's rights.
• Legal obligation – compliance with applicable laws and regulations.
• Consent – where the data subject has given explicit consent for a specific purpose.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and to analyse site usage.

Types of cookies:

• Essential cookies – necessary for website functionality.
• Analytics cookies – used to collect statistical data about site usage.
• Preference cookies – store your preferences (e.g., language).

Third‑Party Analytics: We use no third‑party analytics at all. All website analytics are processed using our own private, on‑premise infrastructure.

Opt‑out: You can manage or disable cookies through your browser settings or via our cookie consent banner.

Data Transfers

All data is stored on servers located within India. We do not transfer personal data outside the country except when absolutely necessary for the provision of services, and only after obtaining explicit client consent.

Backups may be stored in a secondary data centre within the same jurisdiction. Strategic partners operate under the same data residency requirements and are bound by confidentiality agreements.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and company details
• Professional information and job titles
• Payment and billing information for services
• Communication preferences and correspondence
• Technical support requests and feedback

Technical Information

We automatically collect certain technical information when you visit our website:

• IP addresses and browser information
• Device and operating system details
• Website usage analytics and cookies
• Server logs and system performance data

Project and Development Data

For our development services, we may access and process:

• Business requirements and specifications
• Proprietary algorithms and code repositories
• User data and application analytics
• Integration credentials and API keys
• Performance metrics and system configurations

Private AI Tools & Data Protection

Private AI Infrastructure: Rainverse operates a fully private AI infrastructure to the extent technically feasible and within the scope of our services. We do not utilize or integrate with public AI services such as ChatGPT, Google Gemini, GitHub Copilot, or similar cloud-based AI platforms that collect or retain user data.

Our Private AI Commitment:

• All Large Language Models (LLMs) are hosted on our secure infrastructure
• No client data is shared with external AI service providers
• All AI processing occurs within our controlled environment
• No third-party AI analytics or telemetry is enabled
• Complete isolation of client data from public AI ecosystems
• Regular security audits of our AI infrastructure

This approach ensures that your proprietary information, trade secrets, and confidential data remain completely private and are never exposed to external AI training datasets or service providers.

Strategic Partnership with Kodspider Technologies

Rainverse has a strategic partnership with Kodspider Technologies for specific development, integration, and infrastructure services. Data sharing with our strategic partner is conducted under strict protocols.

Data Sharing Protocol:

• Data is shared strictly on a need-to-know basis for project execution
• All shared data remains within our private, secure infrastructure ecosystem
• Kodspider Technologies adheres to the same confidentiality standards as Rainverse
• No client data is shared outside of our controlled infrastructure environment
• Complete audit trails are maintained for all data access and transfers
• Strategic partners are bound by comprehensive confidentiality agreements
• Client consent is obtained before any data sharing with strategic partners

Important: We only share data when absolutely necessary for project delivery, integration requirements, or technical development purposes. All data sharing is conducted with full transparency and client approval.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery:

• Develop and deliver custom software solutions
• Provide AI, blockchain, and enterprise application services
• Conduct system integration and implementation
• Perform technical support and maintenance services

Communication:

• Respond to inquiries and support requests
• Provide project updates and status reports
• Send important service-related communications
• Share relevant industry insights and updates

Data Security and Confidentiality Measures

We implement enterprise‑grade security measures to protect your data.

Technical Safeguards:

• End‑to‑end encryption for data in transit and at rest
• Multi‑factor authentication for all systems
• Regular security patches and system updates
• Firewall protection and intrusion detection systems
• Secure backup and disaster recovery systems

Confidentiality Commitment: All Rainverse employees and contractors are bound by strict confidentiality agreements. We treat all client information as confidential and proprietary, ensuring it is never disclosed to unauthorized parties.

Data Retention and Deletion

We retain your information only as long as necessary. Retention periods include:

• Active Project Data: Retained for the duration of the project plus 7 years
• Account Information: Retained for the life of your account plus 2 years
• Financial Records: Retained for 7 years in compliance with tax regulations
• Technical Logs: Retained for 90 days unless needed for security investigations

Your Rights and Choices

You have the following rights regarding your personal data:

• Right to access your personal data we hold
• Right to receive a copy of your data in a structured format
• Right to correct inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to restrict processing of your data
• Right to withdraw consent at any time

Data Subject Requests: To exercise your rights, please submit a request through our website's contact form. We may require identity verification before processing your request.

Contact Information

To prevent spamming, you may contact us directly through our website's contact form.

Confidentiality Guarantee: All inquiries regarding privacy and data protection are treated with the highest level of confidentiality.

Policy Updates

We regularly review and update our Privacy Policy to ensure it reflects our current practices. Changes will be posted on this page with the updated date and communicated via email for significant changes.

Dispute Resolution & Governing Law

Any disputes arising from this Privacy Policy shall be governed by the laws of India and resolved in the courts of Mumbai, India. The parties agree to attempt good‑faith mediation before pursuing legal action.